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WordHunt support

Most WordHunt problems come down to five causes: progress lost because it is stored only on your device, an advert that will not close, a share code broken in transit, an install blocked by an Android version below 7.0, or text set too small. Fixes for all five are below.

Common problems

Fixes for the things that go wrong

Each answer is the complete fix, not a first step. If one of these does not resolve it, get in touch and include your device model and Android version.

My progress disappeared. Can I get it back?
Progress is stored only on your device, so it cannot be restored from a server. Uninstalling the app, clearing its storage or moving to a new phone will clear it. There is no account to sync from.
An ad is stuck on screen or will not close.
Press the Android back button once, then force-stop the app from Settings and reopen it. Your level progress is saved as you play, so you will not lose it. If it keeps happening, get in touch with your device model.
A share code from a friend will not open.
Share codes are long, and messaging apps sometimes break them across lines or trim the end. Ask your friend to resend it, copy the whole code including any trailing characters, and paste it rather than typing it out.
How do I change my ads consent choice?
Open Settings inside the game and select the privacy or ads consent option. You can change or withdraw your choice at any time, as often as you like.
The game will not install from the Play Store.
Check that your device runs Android 7.0 or later, then confirm you have free storage. If the Play Store reports an error, clearing the Play Store cache in Android Settings resolves most cases.
The text is too small to read comfortably.
Open Settings in the game and raise the text size — there are four steps. High-contrast mode, in the same screen, also makes letters considerably easier to pick out on larger grids.
Before you write in

What to include in a support message

WordHunt has no account to look you up by, and a crash report carries no note of what you were trying to do, so a useful message has to carry its own context.

  1. Your device model and Android version, from Settings → About phone.
  2. Which mode you were in: Adventure, Daily Hunt, Quick Play, Mystery, Create or Friends.
  3. What you expected to happen, and what happened instead.
  4. Whether it happens every time or only occasionally.
  5. A screenshot, if the problem is something you can see.

A note on lost progress: there is genuinely no way to recover it. WordHunt has no account system and no server of its own, so your progress is never uploaded anywhere — the same design decision that protects your privacy also means there is no backup. How WordHunt handles data.

Contact

Get in touch

Questions, bug reports and anything else about the game go to the same address. Replies come from a person, and there is no ticket system to navigate.

Email hello@wordhunt.in

You can also leave a review or reply to one on the Google Play listing.

Not installed yet?

WordHunt is free on Google Play for Android 7.0 and above.

  • Free
  • No sign-up
  • Works offline
Get WordHunt on Google Play